When Shelley Copsey was appointed by the Ontario Teachers' Pension Plan, one of the world's biggest infrastructure investors, her job was to find ways to use technology to solve problems across its portfolio.
She quickly learned that there were persistent problems facing front-line workers.
Four years later, Copsey is CEO of FYLD, a London-headquartered software company that uses artificial intelligence to support workers in construction, utilities and infrastructure.
It comes as AI plays an increasingly important role in some of the most physically demanding jobs, from maintaining roads and railways to working on construction sites.
According to Copsey, when fieldwork goes wrong, attention usually turns to budgets or cash flow.